Where we ship
ThatMoo ships to the 48 contiguous United States. We do not currently ship to Alaska, Hawaii, U.S. territories, U.S. military addresses or international destinations. Available shipping options are shown for your delivery address at checkout.
Free standard shipping
Standard shipping is free on all eligible ThatMoo colostrum orders within our delivery area, with no minimum purchase. This includes one-time purchases, the first subscription order and automatic subscription renewals.
Processing and delivery estimates
Orders ship from our U.S. fulfillment partner. We estimate 2–5 business days to process and dispatch a completed order, followed by 2–5 business days in transit. The combined estimate is 4–10 business days from receipt of your completed order to delivery. Processing is already included in that combined estimate.
A completed order includes payment authorization and the information needed to ship it. Business days are Monday through Friday, excluding U.S. public holidays. Delivery estimates are not guaranteed arrival dates. Any different estimate disclosed before you place your order applies to that order.
Delays
If we cannot dispatch your order within the stated processing time, we will contact you by email before that time expires. We will provide a revised dispatch estimate if available and explain your option to agree to the delay or cancel the unshipped items for a full, prompt refund. If we cannot obtain the consent required for a delay, or cannot fulfill the order, we will cancel the affected unshipped items and refund the amount paid for them, including any applicable shipping charges and taxes.
Carrier disruptions, severe weather and holidays can affect transit. If your parcel has not arrived by its estimated delivery date, contact us so we can investigate. These estimates do not limit your rights under applicable law.
Tracking your parcel
Tracking details will be provided when your order is dispatched. A newly created tracking number may not show movement until the carrier scans the parcel. For help with tracking, email airliefreedom@gmail.com with your order number.
Delivery addresses and changes
Please check your address carefully before ordering. Contact us immediately if you need to correct it; changes may not be possible once preparation has begun. If a parcel is returned because you supplied an incorrect address or it was unclaimed, additional reshipping charges may apply. We will confirm any charge before reshipping. This does not apply where the error was ours or the carrier's.
Missing, damaged or incorrect orders
Contact us promptly if an order is missing, damaged or incorrect. Please report a missing shipment within 30 calendar days after its estimated delivery date, or a damaged or incorrect item within 30 calendar days of delivery. These reporting periods do not replace any longer period provided by law. Our Return and refund policy (https://thatmoo.com/policies/refund-policy) explains the investigation, replacement and refund process.
Subscriptions and digital guides
Subscription renewal dates are billing dates, not arrival dates. The processing and transit estimates above apply to each shipment. You can manage future deliveries through Manage subscription (https://thatmoo.com/apps/subscriptions).
Qualifying free guides are delivered digitally after payment, with download access through the order pages and a download email. They are not physical books and do not require shipping. Automatic subscription renewals do not send the guides again. Contact us if you need help accessing your files.